Refunds & Exchanges

Should you wish to return your purchase due to a fault we will refund or exchange it. Please choose carefully as we do not refund or exchange for “a change of mind”.  For any faults please return back to Biilly within 60 days of purchase, in its original condition.

PO BOX 284
Mt Waverley 3149


Once a return for refund has been received , you will be refunded to your Credit Card or PayPal account within 3-5 business days of the item being received  by Biilly .


In the case of an exchange, the cost to ship the new/replacement item out to you is the same as per our regular shipping structure . If there is a price difference between the item purchased and the one you wish to exchange it for, we will just credit or debit the credit card used on the initial purchase, or request the amount from your PayPal account to cover it.


We will provide a full refund on all purchases but any shipping fees aren’t refundable. This applies to any shipping costs incurred on the original order (if it wasn’t free shipping), as well as the return shipping for refunds.

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